A dissatisfied Comcast subscriber’s attempt to cancel his service led to a hellish nightmare 18-minute-phone conversation last weekend. Ryan Block posted a recording of the last eight minutes of his call to Comcast customer service. The representative’s belligerent tone is just one of the many reasons I am not a customer of this company.
Comcast was recently ranked by the American Customer Service Index as having the second-worst customer service of any internet or subscription television provider in the country. The only company that ranked lower was Time Warner, which Comcast recently bought for $45 billion pending approval from federal regulators. via